Refund and Cancellation Policy

Effective: September 5, 2026

Scope: This policy applies only to FortuLearn access-pack fees. Tutor lesson charges are paid directly to independent tutors and are governed by the agreement between the learner and tutor.

1. What access-pack fees purchase

Learner match packs purchase access to the stated number of relevant, non-private tutor-profile opportunities and the ability to request introductions. Tutor request packs purchase access to the stated number of relevant, anonymized learner-request opportunities. Access packs do not purchase tutoring lessons and do not guarantee acceptance, lessons, results, income or a response from another user.

2. Availability before payment

FortuLearn will seek to confirm that the stated opportunities are available before requesting payment. If the complete advertised pack is unavailable, FortuLearn will not represent that the full pack is immediately available and may offer a smaller option, wait for additional opportunities or decline payment.

3. Delivery

Delivery occurs when FortuLearn sends the purchased matching information to the email address provided by the customer and the message is not returned as undeliverable. FortuLearn records the order reference, recipient address, time sent, information delivered and any bounce or resend status.

4. Non-refundable after delivery

Once purchased information has been delivered, the applicable credit is considered used and the fee is non-refundable except where required by law. A refund is not provided merely because a customer changes their mind, chooses not to contact a match, receives no response after delivery, does not schedule a lesson, or is dissatisfied with an independent tutoring service.

5. Failed or incorrect delivery

If FortuLearn cannot deliver purchased information, FortuLearn may correct the delivery, provide replacement access or issue an appropriate refund. Customers are responsible for supplying an accurate email address. Where an address is incorrect, FortuLearn may resend once after receiving a corrected address; an incorrect customer-supplied address does not automatically create a right to a refund.

6. Duplicate, fraudulent or irrelevant opportunities

A duplicate, fraudulent or clearly irrelevant opportunity does not consume a valid access credit when reported promptly and confirmed by FortuLearn. FortuLearn may replace the credit rather than issue a cash refund.

7. Duplicate charges

Confirmed duplicate or accidental duplicate charges may be refunded to the original payment method. Processing time depends on the payment provider and financial institution.

8. Lesson payments

FortuLearn does not collect, hold or safeguard tutor lesson payments. Lesson cancellations, disputes and refunds must be resolved between the learner and independent tutor or through their chosen payment provider.

9. How to request support

Submit a request through the learner or tutor form and begin the goal or qualifications field with “Payment support.” Include the FortuLearn order reference, payment date and a description of the issue. Do not submit complete payment-card information.

10. Mandatory rights

Nothing in this policy excludes or limits a consumer right that cannot lawfully be excluded. FortuLearn may revise this policy prospectively by updating the effective date.